Customer Privacy Notice &
Consent
We respect the privacy
of everyone who visits this website. As a result we would like to inform you
regarding the way we would use your Personal Information. We recommend you to
read this Customer Privacy Notice & Consent so that you understand our approach towards the use
of your Personal Information. By submitting your Personal Information to us,
you will be treated as having given your permission – where necessary and appropriate
– for disclosures referred to in this policy. By using this web site, you
acknowledge that you have reviewed the terms of this Customer Privacy Notice & Consent to Use of Personal Information (the “Customer Privacy
Notice & Consent”) and agree that we may collect, use and transfer your
Personal Information in accordance therewith.
If you do not agree with these terms, you may choose
not to use our site, and please do not provide any Personal Information through
this site. This forms part of our Site Terms and Conditions of
Use and such shall be governed by and construed in accordance with the
laws of South Africa. This Notice explains how we obtain, use and disclose your
personal information, as is required by the Protection of Personal Information
Act, 2013 (POPI Act). At Multilink
Finansiële Dienste we are committed to protecting your privacy and to
ensure that your Personal Information is collected and used properly, lawfully
and openly.
Multilink Finansiële Dienste [Pty] Ltd
Client Privacy Notice & Consent
Contents
1. Introduction
2. Who we are
3. The information we collect
4. How we use your information
5. Disclosure of information
6. Information security
7. Access to your personal information
8. Correction of your personal information
9. Definition of personal information
10. Changes to this notice
11. How to contact us
Introduction
We respect the
privacy of everyone who visits this website.
As a result we would like to inform you regarding the way we would use
your personal information. We recommend
you to read this Client Privacy Notice & Consent so that you understand our
approach towards the use of your personal information. By submitting your personal information to
us, you will be treated as having given your permission- where necessary and
appropriate- for disclosures referred to in this policy. By using this website you acknowledge that
you have reviewed the terms of this Client Privacy Notice & Consent to use
personal information and agree that we may collect, use and transfer your
personal information in accordance therewith.
If you do not
agree with these terms, you may choose not to use our site, and please do not
provide any personal information through this site. This Client Privacy Notice and consent forms
part of our Site Terms and Conditions of use and such shall be governed by and
construed in accordance with the laws of South Africa. This notice explains how we obtain, use and
disclose your personal information, as is required by the Protection of
Personal Information Act, 2013 [POPI Act].
At Multilink Finansiële Dienste
[Pty] Ltd we are committed to
protecting your privacy and ensure that your personal information is collected
and used properly, lawfully and openly.
Who we are
Multilink
Finansiële Dienste is a brokerage specializing in medical aid, investments,
short term insurance and life insurance.
The information we collect
We collect and
process your personal information mainly to provide you with access to our
services, to help us improve our offerings to you and for certain other
purposes explained below. The type of
information we collect will depend on the purpose for which it is collected and
used. We will only collect information
that we need for that purpose.
We collect
information directly from you where you provide us with our personal
details. Where possible, we will inform
you what information you are required to provide to us and what information is
optional.
Examples of
information we collect from you are:
Ø Name
Ø Address
Ø Email address
Ø ID Number
Ø Contact details
We also
collect information about you from other sources as explained below.
With your
consent we may also supplement the information that you provide to us with
information we receive form other service providers [for example Astute]
How we use your information
We will use
your personal information only for the purposes for which it was collected or
agreed with you, for example:
·
To carry out our
obligations arising from any contracts entered into between you and us
·
To notify you about
changes to your service products.
·
To respond to your queries and comments.
·
Suggest services and
products we think you might be interested in.
Disclosure of personal information
We may
disclose your personal information to our service providers who are involved in
the delivery of products and services to you.
We have agreements in place to ensure that they comply with these
privacy terms.
Personal Information Security
We are legally
obliged to provide adequate protection for the personal information we hold and
to stop unauthorized access and use of personal information. We will, on an on- going basis, continue to
review our security controls and related processes to ensure that your personal
information is secure.
Our security
policies and procedures cover:
Ø Physical security
Ø Computer and network security
Ø Access to personal information
Ø Secure communications
Ø Retention and disposal of information
Ø Acceptable usage of personal information
Ø Governance and regulatory issues
Ø Monitoring access and usage of private information
Ø Investigating and reacting to security incidents.
We will ensure
that anyone to whom we pass your personal information agrees to treat your
information with the same level of protection as we are obliged to.
Access to your personal information
You have the
right to request a copy of the personal information we hold about you. To do this you can contact us and specify
what information you would like. We will
take all reasonable steps to confirm your identity before providing details of
your personal information.
Please note
that any such access request may be subject to a payment of a legally allowable
fee, as laid down in the POPI Act.
Correction of your personal information
You have the
right to ask to update, correct or delete your personal information. We will take all reasonable steps to confirm
your identity before making changes to personal information we may hold about
you. We would appreciate it if you would
take the necessary steps to keep your personal information accurate and up to
date by notifying us of any changes we need to be aware of.
Complaints Management framework.
ML Conflict of Interest policy
ML POPIA Policy & Compliance documents
Definition of personal information
According to
the POPI Act “personal information” means information relating to an
identifiable, living, natural person, and where it is applicable, an
identifiable, existing juristic person. The
purpose of Act to is protect personal information, to strike a balance between
the right to privacy and the need for the free flow of, and access to
information, and to regulate how personal information is processed.The complete POPI Act can be found at the following
link: www.gov.za/documents/dowload.php?f=204368
Summary of the PAIA Act
The
Promotion of Access to Information Act 2 of 2000 (commonly known as PAIA) is
South Africa’s access to information law and it enables people to gain access
to information held by both public and private bodies. All organisations in
South Africa must comply with it. In terms of the Promotion of Access to
Information Act, all private bodies (entities mentioned above
as defined in PAIA) and public bodies (mainly state
departments and state administrations as defined in PAIA) must give access to
their records, if someone requests a record in terms of PAIA. Please follow the
link below for the complete PAIA Act
Summary of the FAIS Act
The Financial Advisory and Intermediary
Services Act (37 of 2002) affects the way in which a Financial services
provider (FSP) conducts business and interacts with Consumers, and guides
Consumers in their daily dealings with their chosen product provider. The Financial
Advisory and Intermediary Services Act (37 of 2002) regulates the activities of
all financial services providers (FSP) who give advice or provide intermediary
services to Consumers of certain financial products. The Financial Advisory and
Intermediary Services (FAIS) Act requires that FSPs be licensed and crates a
professional code of conduct with specific enforcement measures. All FSP’s must
ensure that they comply with the legislation, and with certain specific fit and
proper requirements as stipulated in the act.
For the complete version of the act, please
follow the link: https://www.banking.org.za/consumer-information/legislation/financial-advisory-and-intermediary-services-act
Changes to this notice
Please note
that we may amend this notice from time to time. Please check the website periodically to
inform yourself of any changes.
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